Industry Solution
Field Service Software for
AMC & Service Companies in India
From service call to invoice — manage jobs, technicians, AMC contracts, spares, and customer communication in one custom-built platform.
Sound familiar?
These are the problems we hear from field service companies every week.
Service calls logged on WhatsApp and phone — some get missed, none have a proper trail
Technician assignments communicated verbally — no visibility into who's where and what they're doing
AMC contracts managed in Excel — renewals often missed, lapsed contracts not followed up
Spare parts used in jobs not tracked — inventory unknown, billing for parts inconsistent
Customers call repeatedly for job status updates — no way to give them visibility
Service reports written on paper at site — billing delayed because office doesn't know job is complete
What we build for field service companies
Every module connects — a job completed in the field automatically triggers invoicing, spares deduction, and SLA tracking.
Service Request Management
Log calls from any channel — phone, email, or customer portal. Auto-assign priority and SLA based on contract type.
Job Dispatch & Scheduling
Assign jobs to technicians based on location and skillset. Technicians get job details on mobile with navigation.
Technician Mobile App
Technicians update job status, capture photos, record parts used, and get customer sign-off digitally from the field.
AMC Contract Management
Track all service contracts with start/end dates, covered equipment, and visit frequency. Get renewal alerts 60 days early.
Preventive Maintenance Schedules
Auto-generate scheduled visits based on AMC terms. Track completion and flag overdue PMs.
Spares Inventory
Track spare parts stock in warehouse and technician kits. Deduct parts used in jobs automatically, trigger reorders.
Customer Portal
Customers log service requests, track job status, download service reports, and view their contract details online.
Billing & Reports
Auto-generate invoices from completed jobs. AMC revenue recognition, SLA compliance, and technician productivity reports.
Frequently Asked Questions
How does job dispatch and technician assignment work?
Complaints or service requests are logged, assigned to a technician based on location and skillset, and the technician gets notified on their mobile. Job status updates in real time as the technician moves through the workflow.
Can customers raise service requests through a portal?
Yes. We build a customer portal where clients can log complaints, track technician arrival, view service history, and download service reports.
How does AMC contract management work?
The system tracks contract start and end dates, covered equipment, visit frequency, and generates renewal alerts automatically. AMC visits are scheduled and linked to the contract.
Can technicians update job status from their mobile?
Yes. We build a mobile-optimised technician interface for job acceptance, status updates, spare usage, and digital signature capture — no paper job cards needed.
Can the system manage a spare parts inventory for service jobs?
Yes. Spare parts inventory, issue to jobs, return management, and reorder alerts are built into the system — with cost tracking per job.
Built for service teams. Works from the field.
Tell us about your service operations and contract types — we'll design a system that gives your technicians and managers full visibility.
Book a Free Consultation